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Fraud Analyst/Customer Service Representative
Position: Fraud Analyst
Location: Newark, DE 19711
Expected Duration: 12 Months
14: 10:30am - 9pm Sat, Mon, Tues, Fri
6: 12:30pm - 9pm Sun, Mon, Tues, Wed, Thurs
2/11-3/04 Classroom education 8am-5pm
3/05-3/15 OJT 8am-5pm
3/18-3/31 OJT Production Schedule
4/1 Production Starts
Customer Service/Call Center assessment is a REQUIREMENT and the test score MUST be 85% or higher for submission. Results need to be on the header of the resume in the template.
Must have one year of call center / phone experience - previous fraud experience not required
The Fraud Analyst II reviews customer ATM/debit or credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools
Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.
How to apply: Please forward your resumes
Interested candidates please send resume in Word format Please reference job code 76081 when responding to this ad.