• BCforward
  • $52,430.00 -79,400.00/year*
  • Prairie Village, KS
  • Customer Service/Call Center
  • Full-Time
  • 7223 Mission Rd

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BCforward is currently seeking highly motivated Help Desk Professional for an opportunity in Kansas City!


Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.

Available Position: Service Desk Specialist

Location: Kansas City, MO 641131

Available Shift: 24/7 desk

Education and Experience Requirements:

  • Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.
  • One (1) year of experience in Remote Desk Takeover tools and usage.
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
  • High school Diploma or General Equivalency Diploma (GED)

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.



Interested candidates please send resume in Word format Please reference job code 77031 when responding to this ad.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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