Responsible for the development, design, and delivery of all employee communications and communications programs that support the Highmark and Customer Operations brands, vision, mission and strategic direction. Supports all areas of Customer Operations, collaborating with leaders and peers to deliver newsletters, organizational communications, executive notices, live event content, and cross-partner notifications. The incumbent will be responsible for consulting with all levels of management throughout Highmark's core business and its diversified businesses to proactively identify and develop key messages and determine the appropriate media channels to deliver them.
+ Develop, plan, research, write, edit, and deliver vital business and job-related information using electronic media and/or paper (HighWire intranet, micro-websites, animated console ads, launch page headlines/links, electronic memos, presentations) to inform employees about Customer Operations strategies, policies, initiatives, direction, and products
+ Develop, plan, research, write, and edit articles for the Customer Operations monthly newsletter
+ Ensure that messages support the company's mission, vision, and strategic direction, and that internal messages align with external messages
+ Develop and implement communications and presentation content related to special events for Customer Operations
+ Develop and implement internal communications plans with respect to special projects or large corporate campaigns
+ Develop, write, and supervise delivery of digital materials for Customer Operations throughout all corporate locations
+ Other duties as assigned or requested
+ Four-year college/university degree in marketing, communications, PR or related field required
+ 3-5 years of previous experience in health care/ health insurance PR or communications field required
+ Demonstrated superior oral and written communications abilities required
+ Master's degree in communications, technical writing, or PR field desired
+ Membership in professional society, such as IABC (International Association of Business Communicators) or PRSA (Public Relations Society of America) preferred
+ Publications management experience
+ Editing experience
+ Electronic media and social media knowledge and competency
**Knowledge, Skills and Abilities**
+ Exceptional written and oral communications skills
+ Strong influence management skills preferred
+ Focus on building strong internal client relationships
+ Self-starter with the ability to work under pressure independently and as part of a team
+ Experience with media relations strategy and aligning internal and external messaging
+ Superior attention to details
+ Knowledge of grammar and AP (Associated Press) and corporate style writing
+ Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques
+ Knowledge of media production, communication, and dissemination techniques and methods.
+ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
+ Ability to solve problems independently and creatively. Strong influence management skills preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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